Listening Competence at Each Stage of the Listening Process
We can develop competence within each stage of the listening process, as the following list indicates:Alice Ridge, “A Perspective of Listening Skills,” in Perspectives on Listening, eds. Andrew D. Wolvin and Carolyn Gwynn Coakley (Norwood, NJ: Alex Publishing Corporation, 1993), 5–6.
- To improve listening at the receiving stage,
- prepare yourself to listen,
- discern between intentional messages and noise,
- concentrate on stimuli most relevant to your listening purpose(s) or goal(s),
- be mindful of the selection and attention process as much as possible,
- pay attention to turn-taking signals so you can follow the conversational flow, and
- avoid interrupting someone while they are speaking in order to maintain your ability to receive stimuli and listen.
- To improve listening at the interpreting stage,
- identify main points and supporting points;
- use contextual clues from the person or environment to discern additional meaning;
- be aware of how a relational, cultural, or situational context can influence meaning;
- be aware of the different meanings of silence; and
- note differences in tone of voice and other paralinguistic cues that influence meaning.
- To improve listening at the recalling stage,
- use multiple sensory channels to decode messages and make more complete memories;
- repeat, rephrase, and reorganize information to fit your cognitive preferences; and
- use mnemonic devices as a gimmick to help with recall.
- To improve listening at the evaluating stage,
- separate facts, inferences, and judgments;
- be familiar with and able to identify persuasive strategies and fallacies of reasoning;
- assess the credibility of the speaker and the message; and
- be aware of your own biases and how your perceptual filters can create barriers to effective listening.
- To improve listening at the responding stage,
- ask appropriate clarifying and follow-up questions and paraphrase information to check understanding,
- give feedback that is relevant to the speaker’s purpose/motivation for speaking,
- adapt your response to the speaker and the context, and
- do not let the preparation and rehearsal of your response diminish earlier stages of listening.